Train cancellation guide
If you no longer plan to take a booked train, review the reservation conditions before canceling. Refund, credit and cancellation options vary by carrier and fare type.
Check the ticket conditions before canceling
Different fares can have different cancellation rules. Before taking action, review the reservation, travel date, fare type and any carrier conditions that apply. Canceling first and asking questions later can make it harder to compare alternatives.
Refund, credit or rebooking are different outcomes
Depending on the reservation, a carrier may offer a refund, travel credit, rebooking option or another form of adjustment. These are not interchangeable, and eligibility is determined by the operating carrier and the ticket conditions.
Voluntary cancellation versus a disrupted trip
A traveler choosing not to travel can be treated differently from a trip affected by a carrier cancellation, major disruption or schedule change. If the train itself has been affected, review the carrier's current instructions before making a voluntary cancellation.
Have these details ready
- Reservation or confirmation information
- Passenger name and trip details
- Travel date and scheduled departure
- Reason you are reviewing cancellation options
- Any carrier notice relating to a disruption, if applicable
If you would rather move the trip to another date, visit train booking changes guide. If you are considering a completely new itinerary, see train ticket booking guide.
Do not rely on assumptions about refunds
The amount returned, the method of return and whether a credit is issued depend on the carrier and fare conditions. Train Reservations Desk can review the information available, but we do not control the carrier's refund or credit decision.
Frequently asked questions
Will I receive a refund if I cancel a train ticket?
It depends on the carrier and the fare conditions attached to the reservation. Some tickets may have different refund, credit or cancellation rules.
Is a carrier-canceled train treated the same as my own cancellation?
Not necessarily. A carrier disruption can involve different options, so review the carrier notice before making a voluntary cancellation.
What should I have ready when asking for cancellation guide?
Have the reservation details, travel date, passenger information and any carrier communication about the trip.
Does Train Reservations Desk issue the carrier refund?
No. Train Reservations Desk is an independent reservation assistance service. Final refund, credit and cancellation decisions are controlled by the operating carrier.
Speak with an independent travel advisor
If you want guidance reviewing your itinerary, fare or reservation options before making a decision, call Train Reservations Desk at 1-803-769-6763.